StudentTracker for High Schools Knowledge Base
The StudentTracker for High Schools Knowledge Base is your central support resource, designed to help institutions navigate service capabilities, resolve technical and reporting questions, and manage ongoing operations with confidence through clear guidance, best practices, and practical answers to frequently asked questions.
Get New Outcomes in StudentTracker 3.0
StudentTracker for High Schools is currently transitioning. While its existing outcome reports in PDF format remain available, you can now access StudentTracker 3.0 to obtain new outcomes. To learn more about the new columns in the Student Level Detail Report, the new Analysis Ready Report and more, check out these resources:
FAQs | User Guide | Short Intro Video
StudentTracker 3.0 and 2.0 Comparison
Learn more about StudentTracker 3.0 and StudentTracker for High Schools, ask your questions during open office hours, or view webinars on demand.
Join Our Weekly StudentTracker for High Schools Office Hours for Help
Every Wednesday from 3–4 PM ET on MS Teams
- Have StudentTracker for High Schools-related questions? Get answers from our account managers.
- No registration required. Drop in anytime.
- Ask about login, user management, data submission, and dashboards.
- Sessions will not be recorded.
About StudentTracker for High Schools
Learn more about what StudentTracker for High Schools is and how it can help your school.
- Case Studies
- K-12 Blog
- FERPA Compliance
- College and Career Readiness
- Participating Enrollment Reporting Institutions
- Frequently Asked Questions
- StudentTracker 3.0 FAQs
- Overview Video
- Flyer
Getting Started
Information and steps to take when you’re ready to start using StudentTracker for High Schools.
Managing Your Account
Accessing and using your StudentTracker for High Schools account to manage users and roles, check your subscription end date, and view your reports log and diploma record history.
- Accessing Your StudentTracker Account
- Updating Your FTP Email Settings
- Paying an Invoice
- Online Payment Portal
- Viewing the Diploma Record History
- Multi-Factor Authentication (MFA) Support
Managing Your Users
Information for StudentTracker Administrators.
Submitting Files
How to access your FTP account and submit files.
- Using Your Secure FTP Account
- Submitting a Test File
- The Difference Between a Graduates File and a Request File
- Formatting and Submitting a Graduates File
- View File Submission Tutorials
- Common Graduates File Submission Errors
- Formatting and Submitting a Request File
- Updating Previously Submitted Records
- Frequently Asked Questions
Working with Reports
StudentTracker for High Schools is transitioning. While its existing outcome reports in PDF format and sent to your FTP mailbox remain available, you can also access StudentTracker 3.0 to obtain new outcomes. The following links provide information to help you understand both services through this transition.
- How Institutions Use StudentTracker’s Outcome Reports
- Tutorial: StudentTracker 3.0 for Secondary
- Understanding Reports
- Why Data Changes
- Postsecondary Enrollment Reporting Stats
- About Effective Dates and Academic Years
- How StudentTracker for High Schools Matches Students
- Understanding the Top 25 Institutions First Attended Report
- Understanding the Detail Report
- Viewing StudentTracker High School 2.0 reports via FTP
- Ask the Product Manager
DiplomaVerify
Information on StudentTracker’s DiplomaVerify add-on, which allows you to outsource diploma verification for employers and background screeners.
- About DiplomaVerify
- Getting Started with DiplomaVerify
- Formatting a DiplomaVerify Historical Data Graduates File
- Sample Historical Data Graduates File
Resources
Helpful links and tools for StudentTracker for High Schools.