These FAQs are intended for users of the StudentTracker for High Schools service. For more information on StudentTracker 3.0, visit our Student Tracker 3.0 page. Feel free to send any questions or comments to StudentTracker@studentclearinghouse.org.
File Submission
When will the new file submission process and user interface be available?
The timeline for this functionality is being determined.
Do I still need to use my FTP account for StudentTracker 3.0?
Yes, your student data file submissions should still be sent to the Clearinghouse using your FTP account and following the same submission formatting rules. However, in StudentTracker 3.0, no reports will be returned to FTP. They will be available to you via the platform.
Your FTP mailbox number will not change, and you will still use your StudentTracker for High Schools service agreement/account number in the header row of your diploma submission file.
General
When will other StudentTracker services (i.e. StudentTracker for Outreach) move to StudentTracker 3.0?
We are evaluating the timeline for moving other services. Our current priority is to move all secondary subscribers to the new platform before we begin to migrate other StudentTracker users.
What training is available for StudentTracker 3.0?
We have created a series of short tutorials, which we will continue to expand, that are available on the Clearinghouse Academy. In addition, a comprehensive overview of StudentTracker 3.0, including information on how to access the application, is available in the StudentTracker 3.0 user guide.
What are the biggest changes in StudentTracker 3.0?
Visit our StudentTracker 3.0 page to see the changes you can expect to see in our new platform. Read the StudentTracker 3.0 user guide.
When will my StudentTracker for High Schools account move to StudentTracker 3.0?
The accounts of all current StudentTracker secondary subscribers (high schools, districts, consortiums, and state departments of education/agencies) are enabled with StudentTracker 3.0.
* As new subscribers are implemented, a StudentTracker 3.0 account will be created for them.
Read the StudentTracker 3.0 user guide.
When will the current StudentTracker for High Schools service be retired?
It will be retired when StudentTracker 3.0 includes all the existing functionality available via the current StudentTracker for High Schools service to ensure parity between the two services. Email communications will be sent as new functionality is available. During this time of transition, you will have access to both StudentTracker 3.0 and the PDF outcome reports that are sent to your FTP mailbox.
Can my institution or organization still get the current StudentTracker for High Schools reports?
The Clearinghouse is continuing its transition of the current StudentTracker for High Schools service to StudentTracker 3.0. Therefore, the PDF aggregate reports will still be sent to your FTP mailbox shortly after each effective date is set.
Is anything from current StudentTracker not in 3.0?
StudentTracker 3.0 has many enhancements based on subscriber feedback. However, a few of the current outcome reports are not yet ready:
- Aggregate reports for individual high schools (the academic data elements and enrollment within first two years)
- Trends showing 8 years of outcomes
- Longitudinal view of a high school cohort
- Top 25 Colleges First Attended
- Outcomes from your request file submissions (aka ad hoc)
Reports & Data
When can I get updated mapping documents for the Student Level Detail Report and the analysis-ready report?
Download the mapping document (pdf) for the Student Level Detail Report.
Download the mapping document (xlsx) for the Analysis Ready Report (ARR).
Are you making any enhancements to the matching algorithm?
A Clearinghouse data scientist and analysts from the data team have been analyzing, and will continue to analyze, Clearinghouse data and the current algorithm to determine if we can make any enhancements to ensure quality results.
* The National Student Clearinghouse has not yet determined the timeline for moving institutions that have StudentTracker through one of our partners to StudentTracker 3.0.
