Watch the video below to learn more about user roles.
| Role | Description | Required Role | Requires Web ID |
| Billing | Receives invoices for the StudentTracker service. Only one user can be assigned this role. | Yes | No |
| ETX | Contact for Electronic Transcript Exchange. | No | No |
| Executive | Manages the contractual relationship. Only one user can be assigned this role. | No | No |
| FTP | Submits student files through the secure FTP website. Receives emails for FTP activity. | No | Yes |
| Other | Role or job title is unknown. | No | No |
| Reports | Works with and generates reports. | Yes | Yes |
| Technical | Uploads test files via the StudentTracker for High Schools homepage, and creates/edits files for submission. | No | Yes |
| User Administrator | Designates, manages, and removes user access to the organization’s secure Clearinghouse accounts and updates contact information for non-Web users. Submits requests to authorize the Clearinghouse to process them. | Yes | Yes |
