It is extremely important to keep your institution’s list of users up to date. This ensures that your institution receives essential communications from the Clearinghouse and that the appropriate users can access your StudentTracker account and see the outcomes.
As part of StudentTracker 3.0, all users with the applicable roles can see your contact list. However, only the user administrator can edit, add, and delete users and reset passwords.
Below is a list of roles associated with StudentTracker for High Schools and StudentTracker 3.0, along with a short description of each. As StudentTracker is in a transition, be sure to add the appropriate role(s) for both.
A single user can have as many roles as appropriate.
| StudentTracker High Schools Role | StudentTracker 3.0 Role | Description |
| ST Billing | ST Billing | Responsible for receiving and paying invoices for StudentTracker. It is important that this contact is kept up to date. When an invoice is not paid in a timely manner, access to StudentTracker outcomes and reports is turned off.
Only one user at your institution can be assigned to this role (the system edits will prompt you accordingly). Therefore, you may want to assign a group email to this role so that more than one person receives the invoice. |
| ETX | N/A | Only used for the Electronic Transcript Exchange service. |
| ST Executive | ST Executive | Responsible for the StudentTracker contractual relationship. |
| FTP | N/A | Responsible for submitting student data files and retrieving StudentTracker outcome PDF reports from the institution’s FTP account.
NOTE: Designating someone with this role does not update the FTP mailbox. Someone who is already a contact on the FTP account can make updates using these instructions. REMINDER: Because FTP login credentials are shared by everyone on the FTP account, you may want to limit how many individuals have access to the FTP mailbox. |
| HSDV | N/A | Main point of contact for questions related to the institution’s high school DiplomaVerify service. |
| Other | N/A | Anyone at the institution who is interested in StudentTracker but does not need one of the assigned roles/permissions. |
| Reports* | Data Analyzer* | Receives an email when a student file submission has successfully passed all validations and the student data can be stored.
Can view and interact with the outcome visualizations, and request Student Level Detail and Analysis Ready Reports (ARR). |
| Technical* | N/A | Can upload test files via the web from the StudentTracker for High Schools homepage.
NOTE: This is different from the FTP role. |
| User Administrator* | User Administrator* | Can add, manage, and remove user access to StudentTracker, as well as reset passwords. By submitting requests, the user administrator authorizes the Clearinghouse to process them.
This role should be given to someone who can make timely updates to the contact list. The Clearinghouse recommends assigning this role to more than one person. |
*Requires a Web Id
