Service Status Updates

The Clearinghouse is transitioning to the use of Statuspage to share information on service disruptions and slowdowns with our customers, beginning with a pilot program aimed at school and commercial users of our Verification Services. You can continue to visit our website to view messages regarding service outages — or […]

Security XML Certificate Support

Security XML Certificate Update On February 14, 2023, the National Student Clearinghouse will renew the SSL certificate that encrypts all data exchanged via our XML site ( Because XML data exchange relies on server-to-server communications, our SSL certificate renewal may impact the ability of your system to communicate effectively with […]

Security Certificate Support

Security Certificate Update The National Student Clearinghouse will renew the SSL certificate that encrypts all data exchanged via our production site, Because Student Self-Service relies on secure server-to-server communications, our SSL certificate renewal will impact the ability of your system to communicate with the Clearinghouse’s systems if your school […]

Using the Transcript Ordering Tab

If you need assistance or troubleshooting tips for Transcript Ordering, please refer to our “Transcript Ordering Help Guide,” which includes step-by-step instructions and screenshots. You can find this document listed in the Resource Center under the Transcript Services tab.

Using the Research Services Tab

StudentTracker® for Colleges and Universities, a service of the National Student Clearinghouse , is an online research service that offers real-time, accurate data on student educational outcomes throughout higher education in the U.S. As a participating college or university, you can use StudentTracker to analyze student performance trends in higher […]

Electronic Transcript Exchange FAQs

What Is Electronic Transcript Exchange? Electronic Transcript Exchange (or ETX) enables you to exchange transcripts with participating educational institutions and organizations via the Clearinghouse’s secure network. Transcript data can be transmitted using any standard format, even PDFs that look just like your paper transcripts. What Does Electronic Transcript Exchange Include? […]

Web Browser Support

A list of the browsers that the Clearinghouse supports is available on our System Requirements page (beta versions of browsers are not supported). You will also find the version of Adobe Reader or Acrobat required to open PDF documents. The latest version of the free Adobe Reader can be downloaded from […]

Using the Account Management Tab

It is extremely important to keep your school’s list of Clearinghouse contacts up to date. As you add and update staff contacts, you will need to assign area(s) of responsibility to them. As the user administrator, the options under the Account Management tab, enable you to add, view, and update […]

Using the Student Look-Up Tab

You can use the Student Look-Up tab to view the information that you report to us as well as the information that the Clearinghouse reports out: Enrollment History: View and update a student’s enrollment data that you sent to the Clearinghouse Degree Information: Displays the degree record you reported for […]

Using the Verifications Services Tab

You can use the Verifications Services tab to manage and track all the verification requests received for your school, including adding records, managing pending requests, viewing transmissions, and more. View Verifications Summary Sort or Filter Requests > View Verifications Summary By selecting the Verification Services tab, you’ll open the View […]