Service Status Updates

The Clearinghouse is transitioning to the use of Statuspage to share information on service disruptions and slowdowns with our customers, beginning with a pilot program aimed at school and commercial users of our Verification Services.

You can continue to visit our website to view messages regarding service outages — or you can subscribe to receive notifications about issues that involve your service.

If you choose to receive notifications:

Step 1: Navigate to External Link - Status.

Step 2: Click the blue “subscribe to updates” button in the upper right.

Step 3: Choose to provide either an email address or phone number (for texts) where notifications should be sent. If you want to provide both, simply repeat this step.

Subscribe box with both phone and email

Step 4: You will be prompted to confirm your email address (or phone number) and also asked to select from a list of components (Clearinghouse service lines) for which you want to receive notifications.

Note: All components are auto-selected by default so you should uncheck any that do not apply to you.

As a school user of our verifications services site, you should select the component for “Postsecondary Schools – Verification Services.” This will enable you to receive notifications if there is an issue with the Clearinghouse site that you log into to view or update verification requests (for example, handling pending requests).

Note that the components in the lower group titled simply “Verification Services” are aimed at our commercial verification requestors. Uncheck the boxes for these components to avoid receiving additional notifications that do not affect the site you use.

Step 5: Click the blue “save” button.

Step 6: If you didn’t already do this as part of Step 4, check your email or phone and confirm your subscription.

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