Data Exchange Knowledge Base

Frequently asked questions about Secure FTP and their answers.

Find troubleshooting steps to resolve common Secure FTP access and file transfer issues.

Learn how to configure automated scripts for secure and reliable Secure FTP file transfers.

Learn how to use your Secure FTP activity log to track file and user activity.

Learn how to use folders in Secure FTP to organize and manage your files.

Learn how to securely retrieve files from your Secure FTP account.

Step‑by‑step instructions for uploading files through the Secure FTP web browser interface.

Learn how to encrypt files and securely receive encrypted files using Secure FTP.

Learn best practices for naming and compressing files to prepare them for Secure FTP transfer.

Learn how to configure firewall settings to ensure secure and reliable Secure FTP connections.

Learn how to update your email settings including your preferred email format.

Learn how to change your Secure FTP password to keep your account and files protected and retrieving your forgotten or expired password.

Learn how to log in to your Secure FTP account, set up multi-factor authentication, and access your web‑based file transfer environment.

Our secure FTP environment provides an easy web interface to view file and user activity logs, manage passwords, and send or receive files.