Why can’t I request verifications for someone other than myself or my dependent child/minor?
In compliance with the Family Educational Rights and Privacy Act (FERPA), which protects students’ privacy in their education records, only a company with a permissible purpose can request verifications for individuals. If you do not represent a company with a valid reason to perform verifications, you can only verify your own records or those of your dependent child/minor.
Why are you asking questions about my personal information?
To verify your identity, we use a third-party authentication service to generate questions that only you should be able to answer.
I do not have a permanent U.S. address. What should I enter in the address fields during registration?
If your permanent address is located outside of the U.S., enter the address on your U.S. government-issued ID. If you do not have a government-issued ID, enter the address of the school you attended within the U.S.
What happens if I cannot answer the challenge questions to authenticate myself?
If you cannot answer enough questions to pass authentication, you will be prompted to provide documentation so that our authentication service can attempt to verify your identity. If we are unable to verify you via this method, you can retry again after 24 hours have passed. The Clearinghouse cannot assist in answering authentication questions or unlocking accounts for users who have failed authentication.
What if your authentication tool is unable to match my records and generate questions for me to answer?
Unfortunately, if our authentication service cannot locate your records with the information and/or documentation you provided, you will be unable to use Verification Services.
What happens if I change my phone number or email address, can I still retrieve my results?
Yes, but to locate your results, you should enter the email address you originally used.