Change Expired Password
Due to security reasons, your password to the Clearinghouse secure site will expire every 180 days. On or after the date of expiration, you will be prompted to change your…
Verification Requestors Knowledge Base
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Manage Users
If your organization has a Clearinghouse account, your user administrator can add and manage your users online anytime. If you do not have administrator privileges, you can only view and…
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Update Key Contacts
With Key Contacts, you can ensure that the contact information for users who have critical roles within your organization’s account are kept up to date. Each quarter, a pop-up will…
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Apply for Sales Tax Exemption
If your organization is exempt from sales tax, you will need to: Typically, a tax exemption status is valid for three to five years, after which the billing contact will…
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How to Pay Your Invoice
1. Log in to your National Student Clearinghouse account. 2. On the left navigation menu, select “Edit Your Account.” 3. You may be presented with the terms and agreements page,…
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How to Disable Auto Pay
Important: Only the billing contact for your account can remove the Autopay option. 1. After logging onto our secure site, select “Edit Your Account” from the left menu. 2. Select…
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Multi-Factor Authentication (MFA) Support
Setting Up Multi-Factor Authentication (MFA) Note: This information does not apply to API. APIs do not require MFA. 1. Once multi-factor authentication (MFA) has been enabled, you will be prompted…
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