Identity verification uses protected public records along with advanced tools and techniques to verify the identity of a user. Identity authentication is a vital process to maintain the security of your data. There are four main buckets of data that can be used to verify an identity including credit history, […]
What is multifactor authentication (MFA)?
MFA, or multifactor authentication, is a security method requiring you to authenticate your identity when signing on to Myhub. You must set up at least one multifactor authentication method to complete your account setup and access Clearinghouse services. Available multifactor authentication options are: Google Authenticator: A notification is sent to […]
How do I reset my MFA method?
To reset your MFA method, contact the customer service team . You must provide the email address associated with your Myhub account to reset your MFA method. Once it’s reset, you will receive an email notification and the next time you log on to your Myhub account you will be […]
Do I need MFA, or can I opt out of it?
For security purposes and to protect your data, Myhub requires multifactor authentication be set up before your account creation can be completed. You cannot opt out of MFA.
How many MFA methods can I set up?
You can set up as many methods of MFA as you like, one per method. The options include Google Authenticator, SMS text messaging, and email. A minimum of one MFA type is required. Once you set up your first MFA type, you will be returned to the MFA method selection […]
Will I need to authenticate every time I log on to Myhub?
You will only be asked to authenticate once within a 30-day period if you use the same browser and device each time. If you use a new browser or device, you will be asked to authenticate. Once you have authenticated on the new browser or device, you will not be […]
I received an email saying the MFA method for my Myhub account was reset, but I did not initiate it. What should I do?
If you receive a notification that your MFA method has been reset and you did not initiate the request, we highly recommend you reset your password for the login method chosen. If you: Sign in through your school’s secure portal and reset the password for your school account. Sign in […]
How do I order transcripts in Myhub?
From the “Self Service” page, select the desired school and click “Order Transcript”. For any questions regarding transcripts, click here .
Why can’t I find my CeDiploma?
If you haven’t received an email notification and don’t see a link for your CeDiploma, your CeDiploma may not be ready yet.
How can I make my badges from Credly’s Acclaim platform available in Myhub?
Select the “Connect your account” link in the Credentials section of Myhub. Once selected, you will be directed to the login page for Credly’s Acclaim platform in a new window. After you log in successfully to your account on Credly’s Acclaim platform, your public badges will be made available in […]