{"id":1992,"date":"2023-10-23T14:34:56","date_gmt":"2023-10-23T14:34:56","guid":{"rendered":"https:\/\/help.studentclearinghouse.org\/stcu\/?post_type=ht_kb&#038;p=1992"},"modified":"2026-09-14T20:20:37","modified_gmt":"2026-09-14T20:20:37","slug":"accessing-studenttracker","status":"publish","type":"ht_kb","link":"https:\/\/help.studentclearinghouse.org\/stcu\/knowledge-base\/accessing-studenttracker\/","title":{"rendered":"Accessing StudentTracker"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">You need two accounts to access StudentTracker:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An individual Web ID account<\/li>\n\n\n\n<li>A shared FTP account<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-hb-message is-style-important wp-block-paragraph\"><strong class=\"message-label\">Important:<\/strong> Your institution&#8217;s user administrator decides and manages your level of access to these accounts. Email us at <a href=\"mailto:studenttracker@studentclearinghouse.org\" target=\"_blank\" rel=\"noopener\"><strong>studenttracker@studentclearinghouse.org<\/strong><\/a>&nbsp;to request your user administrator\u2019s contact information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-open-sans-font-family\" style=\"font-style:normal;font-weight:500\">Accessing StudentTracker Using a Web ID<\/h2>\n\n\n\n<figure class=\"wp-block-image is-resized has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"434\" src=\"https:\/\/help.studentclearinghouse.org\/stcu\/new\/wp-content\/uploads\/2023\/12\/webidaccount-1024x434.png\" alt=\"StudentTracker for Colleges &amp; Universities application home screen.\" class=\"has-border-color has-medium-gray-border-color wp-image-1993\" style=\"border-width:1px;width:612px;height:auto\" srcset=\"https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/2023\/12\/webidaccount-1024x434.png 1024w, https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/2023\/12\/webidaccount-300x127.png 300w, https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/2023\/12\/webidaccount-768x325.png 768w, https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/2023\/12\/webidaccount-50x21.png 50w, https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/2023\/12\/webidaccount-60x25.png 60w, https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/2023\/12\/webidaccount-100x42.png 100w, https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/2023\/12\/webidaccount.png 1095w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can use your individual Web ID account to perform single student searches and track and review file submissions. To access these features, your account requires the following permissions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Standard Student\/School Query<\/li>\n\n\n\n<li>Admissions<\/li>\n\n\n\n<li>Institutional Research<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For full access to the batch query file process, your account requires the following roles:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>FTP:<\/strong> Receive an email notification for each file submitted and each set of reports ready to download from FTP.<\/li>\n\n\n\n<li><strong>ST Reports:<\/strong> Receive an email notification when reports are ready to download from FTP.<\/li>\n\n\n\n<li><strong>ST Submissions: <\/strong>Receive email notifications regarding the validation statuses of files and have access to the <em>File Submissions Log<\/em> to review file statuses.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The user administrator will also need to check off a valid FTP mailbox for your account so you are connected to the submitted files log.<\/p>\n\n\n\n<p class=\"wp-block-hb-message is-style-info wp-block-paragraph\"><strong class=\"message-label\">Information:<\/strong> If you need to reset your password for your Web ID account, request a reset from your user administrator.<\/p>\n\n\n\n<p class=\"wp-block-hb-message is-style-note wp-block-paragraph\"><strong class=\"message-label\">Note:<\/strong> For more information on user roles, visit our<strong>&nbsp;<a href=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/knowledge-base\/user-role-types-3\/\">Secure Site Knowledge Base<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>To log into your Web ID account:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Visit <a href=\"http:\/\/www.studentclearinghouse.org\">www.studentclearinghouse.org<\/a>.<\/li>\n\n\n\n<li>Click <strong>User Login<\/strong> in the top right menu.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full is-resized has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1022\" height=\"216\" src=\"https:\/\/help.studentclearinghouse.org\/stcu\/new\/wp-content\/uploads\/userlogin2026.png\" alt=\"Red arrow pointing to User Login link on the Clearinghouse home page.\" class=\"has-border-color has-medium-gray-border-color wp-image-2583\" style=\"border-width:1px;aspect-ratio:4.693503387803906;object-fit:cover;width:610px;height:auto\" srcset=\"https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/userlogin2026.png 1022w, https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/userlogin2026-300x63.png 300w, https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/userlogin2026-768x162.png 768w, https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/userlogin2026-50x11.png 50w, https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/userlogin2026-60x13.png 60w, https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/userlogin2026-100x21.png 100w\" sizes=\"auto, (max-width: 1022px) 100vw, 1022px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-open-sans-font-family\" style=\"font-style:normal;font-weight:500\">Accessing StudentTracker Through FTP<\/h2>\n\n\n\n<figure class=\"wp-block-image has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"501\" height=\"240\" src=\"https:\/\/help.studentclearinghouse.org\/stcu\/new\/wp-content\/uploads\/2024\/01\/securesitehomepage.png\" alt=\"Secure FTP application home screen.\" class=\"has-border-color has-medium-gray-border-color wp-image-2013\" style=\"border-width:1px\" srcset=\"https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/2024\/01\/securesitehomepage.png 501w, https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/2024\/01\/securesitehomepage-300x144.png 300w, https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/2024\/01\/securesitehomepage-50x24.png 50w, https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/2024\/01\/securesitehomepage-60x29.png 60w, https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/2024\/01\/securesitehomepage-100x48.png 100w\" sizes=\"auto, (max-width: 501px) 100vw, 501px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">You can use your institution&#8217;s shared FTP account to submit batch query files and download reports. The FTP account sends an email notification to all users with the <em>FTP<\/em> role each time a file is submitted.<\/p>\n\n\n\n<p class=\"wp-block-hb-message is-style-important wp-block-paragraph\"><strong class=\"message-label\">Important:<\/strong> To request a new FTP account or a password reset for your existing account, email us at <a href=\"mailto:studenttracker@studentclearinghouse.org\" target=\"_blank\" rel=\"noopener\"><strong>studenttracker@studentclearinghouse.org<\/strong><\/a>.<\/p>\n\n\n\n<p class=\"wp-block-hb-message is-style-info wp-block-paragraph\"><strong class=\"message-label\">Information:<\/strong> After you log into your FTP account, you might be prompted to install the Upload\/Download Wizard. We strongly recommend that you do not install the Wizard, as it is not always reliable for transmitting data. If you would like to use the Wizard, note that it only works with Internet Explorer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>To log into your FTP account:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Visit <a href=\"http:\/\/www.studentclearinghouse.org\">www.studentclearinghouse.org<\/a>.<\/li>\n\n\n\n<li>Click <strong>FTP Login<\/strong> in the top right menu.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full is-resized has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1022\" height=\"216\" src=\"https:\/\/help.studentclearinghouse.org\/stcu\/new\/wp-content\/uploads\/ftplogin2026.png\" alt=\"Red arrow pointing to FTP Login link on the Clearinghouse home page.\" class=\"has-border-color has-medium-gray-border-color wp-image-2584\" style=\"border-width:1px;aspect-ratio:4.693503387803906;object-fit:cover;width:610px;height:auto\" srcset=\"https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/ftplogin2026.png 1022w, https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/ftplogin2026-300x63.png 300w, https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/ftplogin2026-768x162.png 768w, https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/ftplogin2026-50x11.png 50w, https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/ftplogin2026-60x13.png 60w, https:\/\/help.studentclearinghouse.org\/stcu\/wp-content\/uploads\/ftplogin2026-100x21.png 100w\" sizes=\"auto, (max-width: 1022px) 100vw, 1022px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>You need two accounts to access StudentTracker: An individual Web ID account and shared FTP account. Find out more about both types of accounts.<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"ht-kb-category":[51],"ht-kb-tag":[],"class_list":["post-1992","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-studenttracker-overview"],"_links":{"self":[{"href":"https:\/\/help.studentclearinghouse.org\/stcu\/wp-json\/wp\/v2\/ht-kb\/1992","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.studentclearinghouse.org\/stcu\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.studentclearinghouse.org\/stcu\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/stcu\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/stcu\/wp-json\/wp\/v2\/comments?post=1992"}],"version-history":[{"count":16,"href":"https:\/\/help.studentclearinghouse.org\/stcu\/wp-json\/wp\/v2\/ht-kb\/1992\/revisions"}],"predecessor-version":[{"id":2893,"href":"https:\/\/help.studentclearinghouse.org\/stcu\/wp-json\/wp\/v2\/ht-kb\/1992\/revisions\/2893"}],"wp:attachment":[{"href":"https:\/\/help.studentclearinghouse.org\/stcu\/wp-json\/wp\/v2\/media?parent=1992"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/stcu\/wp-json\/wp\/v2\/ht-kb-category?post=1992"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/stcu\/wp-json\/wp\/v2\/ht-kb-tag?post=1992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}