> Forgot User Name or Password

> Locked Account

  • Your account will temporarily be inactivated after five failed login attempts using an incorrect password within a two-minute period
  • Your account will automatically re-activate after 15 minutes
  • After 15 failed login attempts within a five-minute period, the IP address of the user will be blocked
  • An IP can only be unblocked by contacting

For more information, read our FTP account password policy (pdf) .

> Trouble Signing In

  • If you are having trouble signing in make sure you are attempting to login to the secure FTP Web site at
  • You cannot access FTP via the “User Login” on the National Student Clearinghouse website,
  • Ensure you have entered your username and password correctly (please note that passwords are case sensitive) and make sure the caps lock is not on

> Trouble Sending a File

> Firewall Issues

> Trouble Using Automated Scripts


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