{"id":3339,"date":"2023-02-25T19:00:45","date_gmt":"2023-02-25T19:00:45","guid":{"rendered":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/?post_type=ht_kb&#038;p=3339"},"modified":"2026-10-23T16:40:16","modified_gmt":"2026-10-23T16:40:16","slug":"close-as-unable-to-respond","status":"publish","type":"ht_kb","link":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/knowledge-base\/close-as-unable-to-respond\/","title":{"rendered":"Close as Unable to Respond"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If you are unable to locate a student (degree or attendance information), use this option to indicate that the verification can\u2019t be completed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Select <strong>Close as Unable to Respond<\/strong> if you are unable to locate a student record. If you have located attendance information, you can select \u201cClose with Dates of Attendance\u201d on the pop-up. If you haven\u2019t located any student records, select \u201cClose as Unable to Respond\u201d from the pop-up to confirm you will not be able to provide a verification.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"589\" height=\"459\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-CloseasUnabletoRespond.png\" alt=\"Unable to respond message box.\" class=\"wp-image-3319\" style=\"aspect-ratio:1.2832244008714597;width:589px;height:auto\" srcset=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-CloseasUnabletoRespond.png 589w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-CloseasUnabletoRespond-300x234.png 300w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-CloseasUnabletoRespond-50x39.png 50w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-CloseasUnabletoRespond-320x249.png 320w\" sizes=\"auto, (max-width: 589px) 100vw, 589px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are unable to locate a student (degree or attendance information), use this option to indicate that the verification can\u2019t be completed.<\/p>\n","protected":false},"author":4,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[66],"ht-kb-tag":[],"class_list":["post-3339","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-managependingdegreeverifications"],"_links":{"self":[{"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb\/3339","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/comments?post=3339"}],"version-history":[{"count":7,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb\/3339\/revisions"}],"predecessor-version":[{"id":3973,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb\/3339\/revisions\/3973"}],"wp:attachment":[{"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/media?parent=3339"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb-category?post=3339"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb-tag?post=3339"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}