{"id":3291,"date":"2023-02-25T22:00:59","date_gmt":"2023-02-25T22:00:59","guid":{"rendered":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/?post_type=ht_kb&#038;p=3291"},"modified":"2026-10-23T16:58:56","modified_gmt":"2026-10-23T16:58:56","slug":"manage-pending-verifications-overview","status":"publish","type":"ht_kb","link":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/knowledge-base\/manage-pending-verifications-overview\/","title":{"rendered":"Manage Pending Verifications"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Check out our <a href=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/knowledge-base\/tips-for-working-your-pending-queue\/\"><strong>Tips for Working Your Pending Queue<\/strong><\/a> and <a href=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/knowledge-base\/pending-degrees-checklist\/\"><strong>Pending Degrees Checklist<\/strong><\/a><strong> <\/strong>for some quick tips and suggestions to help you efficiently manage your pending queue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To access and work through your current pending queue:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. Click on the <strong>Verification Services<\/strong> tab.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. You will land on your <strong>Verification Services Dashboard<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On the <strong>Verification Services Dashboard<\/strong>, your current pending verification requests will be displayed at the top of the page under the <strong>Action Required<\/strong> section with an expanded view. They will be marked with the status of \u201cResearch Needed\u201d along with the date on which the request went into this status.<strong>&nbsp;<\/strong>You may select &#8220;View All&#8221; on the right side of the beige banner to see the remaining requests.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Verification requests are sorted from oldest to newest to help prioritize the oldest requests first. Each row represents a single verification request for an individual student and provides basic information regarding that specific request. To view the full request, including options for completing a verification, you may select the transaction ID number within the row you wish to open, or the ellipses (\u2026), and then <strong>&#8220;View details&#8221;<\/strong>. If you need to navigate back to the dashboard at any time, you may do so either by selecting the dashboard icon (<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3308\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VSIcon-Dashboard.png\" alt=\"\" width=\"24\" height=\"19\">) or the back button on your browser.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"759\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-FullDashboard.png\" alt=\"Verification Services Dashboard.\" class=\"wp-image-3456\" style=\"aspect-ratio:1.0540184453227932;width:800px;height:auto\" srcset=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-FullDashboard.png 800w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-FullDashboard-300x285.png 300w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-FullDashboard-768x729.png 768w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-FullDashboard-50x47.png 50w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-FullDashboard-600x569.png 600w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-FullDashboard-320x304.png 320w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-hb-message is-style-note wp-block-paragraph\"><strong class=\"message-label\">Note:<\/strong> For more information on the other sections included on your dashboard, visit the <a href=\"\/schoolsecuresite\/knowledge-base\/using-the-verifications-services-tab\/\"><strong>Using the Verification Services Tab<\/strong><\/a> section.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To access and work verification requests by type, also see <a href=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/knowledge-base\/tips-for-working-your-pending-queue\/#tip1\">sort and filter pending verifications<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. To access and work a request, click on the transaction ID within the row you wish to focus on.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"121\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-ActionRequired.png\" alt=\"Two rows of verification transactions.\" class=\"wp-image-3325\" style=\"aspect-ratio:6.6115702479338845;width:800px;height:auto\" srcset=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-ActionRequired.png 800w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-ActionRequired-300x45.png 300w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-ActionRequired-768x116.png 768w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-ActionRequired-50x8.png 50w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-ActionRequired-600x91.png 600w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-ActionRequired-320x48.png 320w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4. Once you navigate to an individual request, you will see two sections; a <strong>Request Status<\/strong> section on your left, and a <strong>Request Details<\/strong> section on your right.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-request-status-left-includes-the-current-status-of-the-request-degree-levels-being-requested-if-applicable-and-whether-the-clearinghouse-has-identified-any-potential-matches-in-our-system\"><strong>Request Status (left): <\/strong>Includes the current status of the request, degree levels being requested (if applicable), and whether the Clearinghouse has identified any potential matches in our system.<\/li>\n\n\n\n<li id=\"htoc-request-details-right-includes-the-student-information-which-the-requestor-is-trying-to-verify-this-information-should-aid-you-in-your-research\"><strong>Request Details (right): <\/strong>Includes the student information which the requestor is trying to verify. This information should aid you in your research.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Individual request page with no degree level or potential matches:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"800\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-RequestwNoDegreeLvlorMatch.png\" alt=\"Individual request page with no degree level or potential matches.\" class=\"wp-image-3324\" style=\"aspect-ratio:1.6;width:1280px;height:auto\" srcset=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-RequestwNoDegreeLvlorMatch.png 1280w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-RequestwNoDegreeLvlorMatch-300x188.png 300w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-RequestwNoDegreeLvlorMatch-1024x640.png 1024w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-RequestwNoDegreeLvlorMatch-768x480.png 768w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-RequestwNoDegreeLvlorMatch-50x31.png 50w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-RequestwNoDegreeLvlorMatch-920x575.png 920w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-RequestwNoDegreeLvlorMatch-600x375.png 600w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-RequestwNoDegreeLvlorMatch-320x200.png 320w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5. To view options to close a request, select the <strong>Manage Request<\/strong> button at the bottom of the <strong>Request Status<\/strong> box.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"902\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-OptionstoCloseaRequest.png\" alt=\"Individual request page with manage requests box open.\" class=\"wp-image-3323\" style=\"aspect-ratio:1.419068736141907;width:1280px;height:auto\" srcset=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-OptionstoCloseaRequest.png 1280w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-OptionstoCloseaRequest-300x211.png 300w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-OptionstoCloseaRequest-1024x722.png 1024w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-OptionstoCloseaRequest-768x541.png 768w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-OptionstoCloseaRequest-50x35.png 50w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-OptionstoCloseaRequest-920x648.png 920w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-OptionstoCloseaRequest-600x423.png 600w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/VS-OptionstoCloseaRequest-320x226.png 320w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6. The Manage Request options presented may vary depending on whether a degree level has been indicated or if a potential match has been identified in the Clearinghouse database.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>For most requests, you will have four options to close a request:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-update-student-record-use-this-option-if-you-have-located-a-student-with-degree-record-s\"><strong><a href=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/knowledge-base\/update-student-record\/\">Update Student Record<\/a>: <\/strong>Use this option if you have located a student with degree record(s).<\/li>\n\n\n\n<li id=\"htoc-close-with-dates-of-attendance-use-this-option-if-you-have-located-a-student-with-enrollment-information-but-no-degree-records\"><strong><a href=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/knowledge-base\/close-with-dates-of-attendance\/\">Close with Dates of Attendance<\/a>: <\/strong>Use this option if you have located a student with enrollment information, but no degree records.<\/li>\n\n\n\n<li id=\"htoc-reassign-request-use-this-option-to-reassign-to-another-school-or-branch\"><strong><a href=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/knowledge-base\/reassign-request\/\">Reassign Request<\/a>:<\/strong> Use this option to reassign to another school or branch.<\/li>\n\n\n\n<li id=\"htoc-close-as-unable-to-respond-use-this-option-if-you-are-unable-to-locate-a-student-match-at-your-school-no-enrollment-or-degree-details-found\"><strong><a href=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/knowledge-base\/close-as-unable-to-respond\/\">Close as Unable to Respond<\/a>: <\/strong>Use this option if you are unable to locate a student match at your school (no enrollment or degree details found).<\/li>\n<\/ul>\n\n\n\n<h3 id=\"htoc-find-out-more-about-managing-pending-verifications\" class=\"wp-block-heading\">Find out more about managing pending verifications:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-update-student-record\"><a href=\"\/schoolsecuresite\/knowledge-base\/update-student-record\/\">Update Student Record<\/a><\/li>\n\n\n\n<li id=\"htoc-close-with-dates-of-attendance\"><a href=\"\/schoolsecuresite\/knowledge-base\/close-with-dates-of-attendance\/\">Close with Dates of Attendance<\/a><\/li>\n\n\n\n<li id=\"htoc-close-as-unable-to-respond\"><a href=\"\/schoolsecuresite\/knowledge-base\/close-as-unable-to-respond\/\">Close as Unable to Respond<\/a><\/li>\n\n\n\n<li id=\"htoc-add-a-comment-for-the-requestor\"><a href=\"\/schoolsecuresite\/knowledge-base\/add-a-comment-for-the-requestor\/\">Add a Comment for the Requestor<\/a><\/li>\n\n\n\n<li id=\"htoc-remove-financial-holds\"><a href=\"\/schoolsecuresite\/knowledge-base\/remove-financial-holds\/\">Remove Financial Holds<\/a><\/li>\n\n\n\n<li id=\"htoc-reassign-request\"><a href=\"\/schoolsecuresite\/knowledge-base\/reassign-request\/\">Reassign Request<\/a><\/li>\n\n\n\n<li id=\"htoc-viewing-amp-filtering-multiple-branches\"><a href=\"\/schoolsecuresite\/knowledge-base\/viewing-filtering-multiple-branches\/\">Viewing &amp; Filtering Multiple Branches<\/a><\/li>\n\n\n\n<li id=\"htoc-pending-degrees-checklist\"><a href=\"\/schoolsecuresite\/knowledge-base\/2-pending-degrees-checklist\/\">Pending Degrees Checklist<\/a><\/li>\n\n\n\n<li id=\"htoc-tips-for-working-your-pending-queue\"><a href=\"\/schoolsecuresite\/knowledge-base\/tips-for-working-your-pending-queue\/\">Tips for Working Your Pending Queue<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>How to manage and work through your pending verifications.<\/p>\n","protected":false},"author":4,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[65],"ht-kb-tag":[],"class_list":["post-3291","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-verificationservicestab"],"_links":{"self":[{"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb\/3291","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/comments?post=3291"}],"version-history":[{"count":27,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb\/3291\/revisions"}],"predecessor-version":[{"id":3986,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb\/3291\/revisions\/3986"}],"wp:attachment":[{"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/media?parent=3291"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb-category?post=3291"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb-tag?post=3291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}