{"id":2170,"date":"2015-12-25T18:43:52","date_gmt":"2015-12-25T18:43:52","guid":{"rendered":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/?post_type=ht_kb&#038;p=2170"},"modified":"2026-10-23T14:40:03","modified_gmt":"2026-10-23T14:40:03","slug":"online-error-resolution","status":"publish","type":"ht_kb","link":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/knowledge-base\/online-error-resolution\/","title":{"rendered":"Online Error Resolution"},"content":{"rendered":"\n<div class=\"wp-block-ht-block-toc  is-style-outline htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\" data-htoc-scrollspy=\"false\" data-htoc-auto-collapse=\"false\" data-htoc-mapping-headers=\"[false,true,true,true,true,true]\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-error-resolution-email-alerts1\">Error Resolution Email Alerts<\/a><\/li><li class=\"\"><a href=\"#htoc-information-contained-on-your-error-resolution-report1\">Information Contained on Your Error Resolution Report<\/a><\/li><li class=\"\"><a href=\"#htoc-review-amp-return-your-error-resolution-report1\">Review &amp; Return Your Error Resolution Report<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h3 id=\"htoc-error-resolution-email-alerts1\" class=\"wp-block-heading\">Error Resolution Email Alerts<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">After your institution transmits your enrollment report to the Clearinghouse via Secure FTP, we will notify the submission data and submission data alternate contacts at your institution if any data discrepancies require review and correction. These corrections can be done real-time via our secure Web site. Since the processing of your institution&#8217;s enrollment report cannot be completed until these data discrepancies have been resolved, we recommend for compliance reasons that immediate action be taken to respond to any discrepancies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. Upload your enrollment report to the Clearinghouse via secure FTP. Once your report has been transmitted successfully to the Clearinghouse, the FTP contact at your institution will receive an acknowledgment email to indicate that the data was accepted for processing.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2016\/03\/Error_Resolution-1.png\" alt=\"Sample acknowledgment email.\" style=\"aspect-ratio:1.5958549222797926;width:616px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. After the Clearinghouse sets up your enrollment report, any data discrepancies that require your school&#8217;s review will post to the secure portion of the Clearinghouse website, and your institution&#8217;s submission data contacts will receive an email with instructions for accessing the error resolution report.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2016\/03\/error_resolution_email_-_043012.jpg\" alt=\"Sample email with instructions for accessing the error resolution report.\" width=\"645\" height=\"306\"><br>\nAdditional reminder emails will be sent every four (4) days to your submission data contacts if the corrections have not been resolved in a timely manner.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-border-color has-alpha-channel-opacity has-border-background-color has-background is-style-wide\"\/>\n\n\n\n<h3 id=\"htoc-information-contained-on-your-error-resolution-report1\" class=\"wp-block-heading\">Information Contained on Your Error Resolution Report<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You will need to review the error list for your Error Resolution Report, which contains the following information:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Clearinghouse Contact:<\/b> Provides contact information for the School Operations analyst that is currently working your submission, in case you have any questions or need assistance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Navigation Information:<\/b> Provides directions on how to resolve discrepancies on the institution&#8217;s Error Resolution Report.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Submission Information:<\/b>&nbsp;&nbsp;Lists information about your submission, like the received date, certification date, academic term, submission type, days outstanding, submission number, and school code.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Request to Reject Submission:<\/b> Sends a request to the analyst assigned to your submission to reject it (if you submitted the submission in error or wish to resubmit the data already transmitted).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Error List:<\/b> Lists the discrepancies identified on your submission, and provides the error number (code), a brief description of the error, and count (the total number of records with that error).<\/p>\n\n\n\n<p class=\"wp-block-hb-message is-style-note wp-block-paragraph\"><strong class=\"message-label\">Note:<\/strong> All errors marked in <span style=\"color: #ac2b24;\">red*<\/span> are required and MUST be resolved before the Clearinghouse can load your enrollment information. Once all the errors in <span style=\"color: #ac2b24;\">red<\/span> are have been resolved, please review the other warnings (listed in black). By not correcting or changing error number(s) in black, you are verifying the data displayed is accurate.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-border-color has-alpha-channel-opacity has-border-background-color has-background is-style-wide\"\/>\n\n\n\n<h3 id=\"htoc-review-amp-return-your-error-resolution-report1\" class=\"wp-block-heading\">Review &amp; Return Your Error Resolution Report<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For audit purposes, please save copies of the screens containing the error records BEFORE submitting changes to the Clearinghouse. Maintaining the list may be helpful for compliance audits.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. To access your Error Resolution Report, log into the Clearinghouse website, <a href=\"https:\/\/studentclearinghouse.org\" target=\"_blank\" rel=\"noopener\">studentclearinghouse.org<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. From the <b>Student Reporting<\/b> tab, click the &#8220;<b>Error Correction<\/b>&#8221; link. This will bring up any pending Error Resolution Reports for your institution.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2016\/03\/error_resolution_error.png\" alt=\"Pending error notification message.\" style=\"aspect-ratio:10.387755102040817;width:509px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. Review the <a href=\"\/schoolsecuresite\/knowledge-base\/online-error-resolution\/#htoc-information-contained-on-your-error-resolution-report1\">error list<\/a> for the Error Resolution Report.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2016\/03\/error_res_report_-_errors_list.jpg\" alt=\"Error number, list, and count box.\" style=\"aspect-ratio:4.46875;width:572px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4. Next, click the link to the error number, description, or count that needs correcting to view the details and description for that specific error.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2016\/03\/Error_2_-_reporting.png\" alt=\"Error description.\" style=\"aspect-ratio:2.7268041237113403;width:529px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5. To perform a mass correction, click <b>Update All Records for Error<\/b>, select Error by checking the &#8220;<b>Select Error&#8221; <\/b>box, enter the updated information, and click <b>Submit<\/b>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6. You can also review and update each student record individually. If desired, expand <img decoding=\"async\" style=\"border: 0px solid currentColor;\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2016\/03\/Error_Resolution_-_plus_sign.png\" alt=\"\">&nbsp;the details for any of the records to make additional updates or to view previously reported information. After correcting the selected records, click <b>Submit Selected Records for Validation<\/b>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"\/schoolsecuresite\/wp-content\/uploads\/2016\/03\/Error_3_-_reports.png\" alt=\"Error details list.\" style=\"aspect-ratio:7.5;width:615px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">7. If all records containing the specific error have been resolved, you will be returned to the error list automatically. Otherwise, you can click <b>Back to Error List <\/b>to review and work the additional errors.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">8. After the errors and warning have been resolved, click <b>I am Done<\/b> to return your corrections to the Clearinghouse for further review and\/or processing, then either click the <strong>Home<\/strong> button to return to the Clearinghouse secure site or the <strong>Logoff<\/strong> button.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">9. If your institution has additional pending enrollment submissions to be reviewed and corrected, click <b>Back to Pending Submissions<\/b> to access them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">10. An email will be sent to your institution&#8217;s submission data contacts once the Clearinghouse retrieves the corrections for your Error Resolution Report.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>After you transmits your enrollment report to the Clearinghouse, we will notify you if any data discrepancies require review and correction. <\/p>\n","protected":false},"author":4,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[62],"ht-kb-tag":[],"class_list":["post-2170","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-studentreportingtab"],"_links":{"self":[{"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb\/2170","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/comments?post=2170"}],"version-history":[{"count":21,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb\/2170\/revisions"}],"predecessor-version":[{"id":3898,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb\/2170\/revisions\/3898"}],"wp:attachment":[{"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/media?parent=2170"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb-category?post=2170"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb-tag?post=2170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}