{"id":2089,"date":"2015-12-31T21:29:06","date_gmt":"2015-12-31T21:29:06","guid":{"rendered":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/?post_type=ht_kb&#038;p=2089"},"modified":"2026-10-23T14:21:25","modified_gmt":"2026-10-23T14:21:25","slug":"using-the-account-management-tab","status":"publish","type":"ht_kb","link":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/knowledge-base\/using-the-account-management-tab\/","title":{"rendered":"Using the Account Management Tab"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">It is extremely important to keep your school&#8217;s list of Clearinghouse contacts up to date. As you add and update staff contacts, you will need to assign area(s) of responsibility to them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As the user administrator, the options under the <b>Account Management<\/b> <b><b>tab, <\/b><\/b>enable you to add, view, and update your Clearinghouse contacts anytime.<\/p>\n\n\n\n<div class=\"wp-block-ht-block-toc  is-style-outline htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\" data-htoc-scrollspy=\"false\" data-htoc-auto-collapse=\"false\" data-htoc-mapping-headers=\"[false,true,true,true,true,true]\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-gt-edit-your-account\">Edit Your Account<\/a><\/li><li class=\"\"><a href=\"#htoc-gt-change-expired-passwords\">Change Expired Passwords<\/a><\/li><li class=\"\"><a href=\"#htoc-gt-add-a-new-user\">Add a New User<\/a><\/li><li class=\"\"><a href=\"#htoc-gt-view-existing-users\">View Existing Users<\/a><\/li><li class=\"\"><a href=\"#htoc-gt-manage-your-users\">Manage Your Users<\/a><\/li><li class=\"\"><a href=\"#htoc-gt-view-deleted-users\">View Deleted Users<\/a><\/li><li class=\"\"><a href=\"#htoc-gt-query-access-permissions\">Query Access Permissions<\/a><ul class=\"ht_toc_child_list\"><\/ul><\/li><\/ul><\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-border-color has-alpha-channel-opacity has-border-background-color has-background is-style-wide\"\/>\n\n\n\n<h3 id=\"htoc-gt-edit-your-account\" class=\"wp-block-heading\">Edit Your Account<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You can also review and update your own personal contact information on the <b>Account Management <\/b>tab:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. Select the<b> Account Management <\/b>tab or &#8220;<b>My Account<\/b>&#8221; link on the top-right corner of the page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Edit or replace the Name, Title, Address, Email, and Phone fields as you see fit. (You will not be able to change your Web user ID.)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3.&nbsp;If you want to change your password, click&nbsp;<strong>Change Password<\/strong>&nbsp;in the left navigation bar.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"920\" height=\"275\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-MyAccount-920x275.webp\" alt=\"Account Management Screen with dropdown menu showing under the My Account icon in the left navigation.\" class=\"wp-image-3736\" style=\"aspect-ratio:3.346368715083799;width:599px;height:auto\" srcset=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-MyAccount-920x275.webp 920w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-MyAccount-300x90.webp 300w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-MyAccount-1024x306.webp 1024w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-MyAccount-768x229.webp 768w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-MyAccount-50x15.webp 50w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-MyAccount-1536x458.webp 1536w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-MyAccount-600x179.webp 600w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-MyAccount-320x96.webp 320w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-MyAccount.webp 1702w\" sizes=\"auto, (max-width: 920px) 100vw, 920px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4. If you want to view or change your challenge questions and answers, click <strong>Update Password Recovery Q&amp;A<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5. Click <strong>Submit &gt;<\/strong>to save your changes.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-border-color has-alpha-channel-opacity has-border-background-color has-background is-style-wide\"\/>\n\n\n\n<h3 id=\"htoc-gt-change-expired-passwords\" class=\"wp-block-heading\">Change Expired Passwords<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Due to security reasons, your password to the Clearinghouse secure site will expire every 180 days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On or after the date of expiration, you will be prompted to change your password upon successful login to the Clearinghouse secure website. Once you have agreed to the user terms and conditions, you can submit and save your new password. You will then be asked to review or create security questions and answers.<\/p>\n\n\n\n<p class=\"wp-block-hb-message is-style-info wp-block-paragraph\"><strong class=\"message-label\">Information:<\/strong>Password cannot contain spaces.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can also change your password anytime via the&nbsp;<strong>Account Management<\/strong>&nbsp;tab or \u201c<strong>My Account<\/strong>\u201c link.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-border-color has-alpha-channel-opacity has-border-background-color has-background is-style-wide\"\/>\n\n\n\n<h3 id=\"htoc-gt-add-a-new-user\" class=\"wp-block-heading\">Add a New User<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Only your Clearinghouse user administrator can add a new user account. To create an account for a new Web user using the&nbsp;<strong>Account Management<\/strong>&nbsp;tab:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. Select the <strong>Account Management <\/strong>tab or \u201c<strong>My Account<\/strong>\u201d link on the top-right corner of the page and then click&nbsp;<strong>Manage Users&nbsp;<\/strong>in the left navigation bar (only available for the user administrator).<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1654\" height=\"494\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers.webp\" alt=\"Account Management Screen with dropdown menu showing under the Manage Users icon in the left navigation.\" class=\"wp-image-3737\" style=\"aspect-ratio:3.346368715083799;width:599px;height:auto\" srcset=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers.webp 1654w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-300x90.webp 300w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-1024x306.webp 1024w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-768x229.webp 768w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-50x15.webp 50w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-1536x459.webp 1536w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-920x275.webp 920w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-600x179.webp 600w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-320x96.webp 320w\" sizes=\"auto, (max-width: 1654px) 100vw, 1654px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Review the user administration terms and conditions and click <strong>I <\/strong><strong>Accept<\/strong>, before you can view the&nbsp;<strong>Manage Users <\/strong>page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. Select <strong>Create <\/strong><strong>a <\/strong><strong>New User<\/strong>, which appears on the bottom-right corner of the screen.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"\/schoolsecuresite\/wp-content\/uploads\/2016\/03\/image41.gif\" alt=\"Create a New User button\" style=\"aspect-ratio:5.739130434782608;width:132px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4. Enter the requested contact information for the user (First, Last, and Email Address fields are required).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5. Click <strong>Submit &gt;<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6. A popup window will notify you that the new user has successfully been saved. Click <strong>OK<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">7. Once the new user\u2019s personal information is added, you\u2019ll be prompted to add <strong>Query Access Permissions&nbsp;<\/strong>(if appropriate),&nbsp;<strong>Roles<\/strong>, and&nbsp;<strong>Web ID <\/strong>(if Web-related roles are selected).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">8. Click <strong>Submit &gt; <\/strong>to save the changes.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-border-color has-alpha-channel-opacity has-border-background-color has-background is-style-wide\"\/>\n\n\n\n<h3 id=\"htoc-gt-view-existing-users\" class=\"wp-block-heading\">View Existing Users<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">It is extremely important to keep the list of your school\u2019s Clearinghouse contacts up to date. This ensures that essential communications from the Clearinghouse are received by your institution and that your information remains secure and accessible only to the appropriate parties.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To view your existing Clearinghouse contacts (only for user administrators):<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. Select the <strong>Account Management <\/strong>tab or \u201c<strong>My Account<\/strong>\u201d link on the top-right corner of the page and then click&nbsp;<strong>Manage Users&nbsp;<\/strong>in the left navigation bar.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1654\" height=\"494\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers.webp\" alt=\"Account Management Screen with dropdown menu showing under the Manage Users icon in the left navigation with Manage Users option highlighted.\" class=\"wp-image-3737\" style=\"aspect-ratio:3.346368715083799;width:599px;height:auto\" srcset=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers.webp 1654w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-300x90.webp 300w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-1024x306.webp 1024w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-768x229.webp 768w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-50x15.webp 50w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-1536x459.webp 1536w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-920x275.webp 920w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-600x179.webp 600w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-320x96.webp 320w\" sizes=\"auto, (max-width: 1654px) 100vw, 1654px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Review the user administration terms and conditions and click <b>I<\/b> <b>Accept<\/b>, before you can view the <b>Manage Users<\/b> page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. A list of the current contacts at your institution, their respective areas of responsibility (roles), and the Web ID (if available) are displayed. Use the scroll bar to see the full list.<\/p>\n\n\n\n<p class=\"wp-block-hb-message is-style-info wp-block-paragraph\"><strong class=\"message-label\">Information:<\/strong> For an explanation of the various responsibility types, see the <a href=\"\/schoolsecuresite\/knowledge-base\/user-role-types-3\/\">User Role Types<\/a> topic.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-border-color has-alpha-channel-opacity has-border-background-color has-background is-style-wide\"\/>\n\n\n\n<h3 id=\"htoc-gt-manage-your-users\" class=\"wp-block-heading\">Manage Your Users<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Under the&nbsp;<strong>Manage Web User<\/strong>&nbsp;option, you can make updates to Web user contact information, reset passwords, and activate\/deactivate Web accounts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To edit an existing user:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. Select the <strong>Account Management <\/strong>tab or \u201c<strong>My Account<\/strong>\u201d link on the top-right corner of the page and then click&nbsp;<strong>Manage Users&nbsp;<\/strong>in the left navigation bar.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1654\" height=\"494\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers.webp\" alt=\"Account Management Screen with dropdown menu showing under the Manage Users icon in the left navigation with Manage Users option highlighted.\" class=\"wp-image-3737\" style=\"aspect-ratio:3.346368715083799;width:599px;height:auto\" srcset=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers.webp 1654w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-300x90.webp 300w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-1024x306.webp 1024w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-768x229.webp 768w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-50x15.webp 50w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-1536x459.webp 1536w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-920x275.webp 920w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-600x179.webp 600w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ManageUsers-320x96.webp 320w\" sizes=\"auto, (max-width: 1654px) 100vw, 1654px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Review the user administration terms and conditions and click <strong>I <\/strong><strong>Accept<\/strong>, before you can view the&nbsp;<strong>Manage Users <\/strong>page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. You\u2019ll see the complete list of all user accounts. To make changes to an account, click on the contact\u2019s name.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4. If you are an authorized user administrator for more than one school profile, you will see an <strong>Organization <\/strong>dropdown listing all the schools that you can manage. Select the school from the dropdown to manage users associated with that school.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"314\" height=\"66\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2016\/06\/testschooldropdown.png\" alt=\"Organization dropdown menu.\" class=\"wp-image-2109\" style=\"aspect-ratio:4.757575757575758;width:314px;height:auto\" srcset=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2016\/06\/testschooldropdown.png 314w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2016\/06\/testschooldropdown-300x63.png 300w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2016\/06\/testschooldropdown-50x11.png 50w\" sizes=\"auto, (max-width: 314px) 100vw, 314px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5. To update personal details, edit the fields under the \u201c<strong>Personal Information<\/strong>\u201d section.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6. To update his or her service roles, you can check or uncheck any of the options under the <strong>Roles <\/strong>column. If you hover your mouse over each role, you will see a brief description.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2016\/03\/School_-_org_service_roles_updated_2013.png\" alt=\"Organization or Service level roles picker.\" style=\"aspect-ratio:1.5195822454308094;width:582px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">7. Click <strong>Submit<\/strong> to save all changes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">8. Under \u201c<strong>Account Details<\/strong>,\u201d you\u2019ll see the current account status for this person. To remove access to an old account that is no longer being used, click&nbsp;<strong>Delete User Profile<\/strong>. If you need to reassign a required role, you will be prompted to do so.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2016\/03\/Delete_User_button.png\" alt=\"User status: Delete user profile button.\" style=\"aspect-ratio:7.869565217391305;width:362px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">9. To update his or her StudentTracker<sup>\u00ae <\/sup>query access permissions, check or uncheck any of the options under <b>Assign Query Access Permissions<\/b>. If desired, click the <img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" style=\"border-width: 0px; border-style: solid;\" src=\"\/schoolsecuresite\/wp-content\/uploads\/2016\/03\/image63.gif\" alt=\"Information icon.\" width=\"20\" height=\"18\"> button to see a brief description of each role.<\/p>\n\n\n\n<p class=\"wp-block-hb-message is-style-info wp-block-paragraph\"><strong class=\"message-label\">Information:<\/strong> Also see <a href=\"\/schoolsecuresite\/knowledge-base\/using-the-account-management-tab\/#htoc-gt-query-access-permissions\">Query Access Permissions<\/a> topic.<\/p>\n\n\n\n<p class=\"wp-block-hb-message is-style-note wp-block-paragraph\"><strong class=\"message-label\">Note:<\/strong> <span class=\"note\">StudentTracker Web queries are available only to schools participating in StudentTracker (Web access is required).<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2016\/03\/Query_Access_Permissions.png\" alt=\"Assign Query Access Permissions settings box.\" style=\"aspect-ratio:1.3614035087719298;width:388px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-hb-message is-style-info wp-block-paragraph\"><strong class=\"message-label\">Information:<\/strong> For an explanation of the various responsibility types, see the <a href=\"\/schoolsecuresite\/knowledge-base\/user-role-types-3\/\">User Role Types<\/a> topic.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-secondary-color has-alpha-channel-opacity has-secondary-background-color has-background is-style-wide\"\/>\n\n\n\n<h3 id=\"htoc-gt-view-deleted-users\" class=\"wp-block-heading\">View Deleted Users<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The user administrator (if your organization has a Clearinghouse account) has the ability to view a list of your organization\u2019s deleted users.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To view a list of deleted users:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. Click either the <strong>Account Management <\/strong>tab or&nbsp;<strong>Edit Your Account <\/strong>under the right menu (you can also click the \u201c<strong>My Account<\/strong>\u201d link in the upper-right corner).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Select <strong>View Deleted Users <\/strong>in the left navigation bar (this option is only available for the user administrator).<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1690\" height=\"504\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ViewDeletedUsers.webp\" alt=\"Account Management Screen with dropdown menu showing under the Manage Users icon in the left navigation with View Deleted Users option highlighted. \" class=\"wp-image-3735\" style=\"aspect-ratio:3.349282296650718;width:700px;height:auto\" srcset=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ViewDeletedUsers.webp 1690w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ViewDeletedUsers-300x89.webp 300w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ViewDeletedUsers-1024x305.webp 1024w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ViewDeletedUsers-768x229.webp 768w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ViewDeletedUsers-50x15.webp 50w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ViewDeletedUsers-1536x458.webp 1536w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ViewDeletedUsers-920x274.webp 920w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ViewDeletedUsers-600x179.webp 600w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/AcctMgmt-ViewDeletedUsers-320x95.webp 320w\" sizes=\"auto, (max-width: 1690px) 100vw, 1690px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. A list of the deleted contacts from your institution is displayed. In it, you&#8217;ll find their Web IDs, their deletion dates, and the Web ID of the person who deleted each user. This page can be filtered or sorted.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2016\/03\/View_Deleted_Users.png\" alt=\"View Deleted Users search box.\" style=\"aspect-ratio:5.3119266055045875;width:579px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"wp-block-hb-message is-style-info wp-block-paragraph\"><strong class=\"message-label\">Information:<\/strong> This list is automatically sorted by time stamp from newest to oldest.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-border-color has-alpha-channel-opacity has-border-background-color has-background is-style-wide\"\/>\n\n\n\n<h3 id=\"htoc-gt-query-access-permissions\" class=\"wp-block-heading\">Query Access Permissions<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Query access permissions authorize users to access the different types of standard and StudentTracker<sup>\u00ae<\/sup> Web queries. To use the Financial Aid, Admissions, or Institutional Research queries (Research Services), your institution must have an active StudentTracker<sup>\u00ae<\/sup> for Colleges and Universities subscription.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Standard Student\/School Queries: <\/b>User has access to the secure portion of the Clearinghouse Web site and can view student enrollment and notification histories as well as school-level information, such as your institution&#8217;s transmission schedule and SSCR processing history. (This will grant you basic Web access for the Student Look-Up, Student Reporting, and Transcript Services tabs. All new Web users are automatically assigned this query type, but you can uncheck this access level for security and FERPA purposes, if necessary.)<\/p>\n\n\n\n<h4 id=\"htoc-research-services\" class=\"wp-block-heading\">Research Services<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Financial Aid:<\/b> User can view the Clearinghouse database to assist in the administration of financial aid, including deferring Perkins Loans, responding to student deferment inquiries, verifying and\/or challenging cohort default rates, applying for additional work\/study financing or Perkins Loan funding, and confirming the enrollment status of a student&#8217;s sibling or parent. This access is usually granted to financial aid or business office personnel.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"396\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2020\/02\/Query-FinAid.png\" alt=\"Financial Aid lookup search box.\" class=\"wp-image-3088\" style=\"aspect-ratio:2.0202020202020203;width:800px;height:auto\" srcset=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2020\/02\/Query-FinAid.png 800w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2020\/02\/Query-FinAid-300x149.png 300w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2020\/02\/Query-FinAid-768x380.png 768w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2020\/02\/Query-FinAid-50x25.png 50w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2020\/02\/Query-FinAid-600x297.png 600w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2020\/02\/Query-FinAid-320x158.png 320w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Admissions:<\/b> User can view the Clearinghouse database to verify an applicant&#8217;s assertions regarding previous attendance at other institutions or determine the final enrollment decisions of applicants. This access is usually granted to admissions directors, institutional researchers, and\/or enrollment managers.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"514\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2020\/02\/Query-Adm.png\" alt=\"Admissions search box.\" class=\"wp-image-3087\" style=\"aspect-ratio:1.556420233463035;width:800px;height:auto\" srcset=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2020\/02\/Query-Adm.png 800w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2020\/02\/Query-Adm-300x193.png 300w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2020\/02\/Query-Adm-768x493.png 768w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2020\/02\/Query-Adm-50x32.png 50w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2020\/02\/Query-Adm-600x386.png 600w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2020\/02\/Query-Adm-320x206.png 320w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Institutional Research: <\/b>User can view the Clearinghouse database to determine the subsequent educational experience of their dropouts, graduates, and previously enrolled students. This access is usually granted to registrars, institutional researchers, and\/or enrollment managers.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"464\" src=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2020\/02\/Query-IR.png\" alt=\"Institutional Ressearch search box.\" class=\"wp-image-3089\" style=\"aspect-ratio:1.7241379310344827;width:800px;height:auto\" srcset=\"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2020\/02\/Query-IR.png 800w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2020\/02\/Query-IR-300x174.png 300w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2020\/02\/Query-IR-768x445.png 768w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2020\/02\/Query-IR-50x29.png 50w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2020\/02\/Query-IR-600x348.png 600w, https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-content\/uploads\/2020\/02\/Query-IR-320x186.png 320w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to keep your school&#8217;s list of Clearinghouse contacts up to date.<\/p>\n","protected":false},"author":4,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[54],"ht-kb-tag":[],"class_list":["post-2089","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-accountmanagementtab"],"_links":{"self":[{"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb\/2089","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/comments?post=2089"}],"version-history":[{"count":29,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb\/2089\/revisions"}],"predecessor-version":[{"id":3884,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb\/2089\/revisions\/3884"}],"wp:attachment":[{"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/media?parent=2089"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb-category?post=2089"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/schoolsecuresite\/wp-json\/wp\/v2\/ht-kb-tag?post=2089"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}