> File Questions

I want to change my file format to XML or EDI. How do I get started?

See examples of EDI and XML Response Files.

Please email us at rtsupport@studentclearinghouse.org.

I’m with a degree-granting institution (DGI) and my file is no longer available on FTP. How can I retrieve the file?

Files are stored and available on FTP for up to 180 days. Go to “File Submission Summary” on the Reverse Transfer user interface and select “Generate” for the files you would like to access.

Should we submit term or cumulative student data in our Reverse Transfer files?

The Clearinghouse encourages schools to send cumulative data for students in every file they submit. Our robust de-duping processes will identify coursework previously submitted.

Including the student’s entire history in every submission ensures that complete records have been sent. While you have the option to send data for only one period, we have found extracts can be tricky if a student stops out and then re-admits, or if there were grade changes. The Clearinghouse will create the files for the two-year schools accordingly.

Should we submit student data for all our transfer students or only those who transferred from schools with which we have an articulation agreement?

The Clearinghouse encourages schools to submit data for all transfer students who have given consent to have their records exchanged. We will process your file and send the information to the appropriate two-year school, wherever it is in the U.S.

I’m a host institution and I received an error about my header record. How do I correct this?

See Host Reverse Transfer Course Detail File: Header Record Layout

Once you make the needed file updates, you can resubmit your file. If you need assistance understanding the header issue, please contact your Business Development Executive or Account Manager.

> Login Credentials

I don’t know my FTP credentials, who do I contact for assistance?

Contact the FTP Support Team at secureftp@studentclearinghouse.org.

For more on using secure FTP, visit our Secure FTP help site.

I’ve forgotten my SPEEDE credentials, who do I contact for assistance?

Please email SPEEDE-support@studentclearinghouse.org.

How do I grant new users at my school access to Reverse Transfer?

The user administrator contact assigned to your Reverse Transfer account can submit additional names to your Business Development Executive. Once your account is updated, the new users will receive instructions via email on how to manage their credentials.