{"id":1753,"date":"2015-12-19T16:46:28","date_gmt":"2015-12-19T16:46:28","guid":{"rendered":"https:\/\/studentclearinghouse.info\/help\/?post_type=ht_kb&#038;p=1753"},"modified":"2026-03-17T14:40:17","modified_gmt":"2026-03-17T14:40:17","slug":"frequently-asked-questions-secure-ftp","status":"publish","type":"ht_kb","link":"https:\/\/help.studentclearinghouse.org\/dataexchange\/knowledge-base\/frequently-asked-questions-secure-ftp\/","title":{"rendered":"Secure FTP FAQs"},"content":{"rendered":"\n<div class=\"wp-block-ht-blocks-toggle wp-block-hb-toggle\"><div class=\"wp-block-hb-toggle__title\"><span>My user name and\/or password isn&#8217;t working. What should I do?<\/span><\/div><div class=\"wp-block-hb-toggle__content\"><div class=\"wp-block-hb-toggle__contentwrap\">Make sure you are logging into the secure\u00a0FTP\u00a0website at\u00a0<a href=\"https:\/\/ftps.nslc.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/ftps.nslc.org<\/a><br><br>You cannot access FTP via the \u201c<strong>User Login<\/strong>\u201d on the National Student Clearinghouse website\u00a0<a href=\"https:\/\/www.studentclearinghouse.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.studentclearinghouse.org<\/a><br><br>Ensure you have entered your user name and password correctly (please note that passwords are case sensitive) and make sure the caps lock is not on<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ht-blocks-toggle wp-block-hb-toggle\"><div class=\"wp-block-hb-toggle__title\"><span>I tried to review a file, but the system says it has been deleted. Why?<\/span><\/div><div class=\"wp-block-hb-toggle__content\"><div class=\"wp-block-hb-toggle__contentwrap\">Files are deleted after being downloaded from your account home folder and brought to the Clearinghouse database for processing<br><br>You will receive a Delivery Receipt email when a file has been downloaded from your account home folder<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ht-blocks-toggle wp-block-hb-toggle\"><div class=\"wp-block-hb-toggle__title\"><span>When I attempt to log in, I get an error that says I &#8220;can&#8217;t sign on from this location.&#8221; What do I do?<\/span><\/div><div class=\"wp-block-hb-toggle__content\"><div class=\"wp-block-hb-toggle__contentwrap\">Contact <a href=\"mailto:secureftp@studentclearinghouse.org\">secureftp@studentclearinghouse.org<\/a><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ht-blocks-toggle wp-block-hb-toggle\"><div class=\"wp-block-hb-toggle__title\"><span>How do I update the users designated to receive FTP notification emails?<\/span><\/div><div class=\"wp-block-hb-toggle__content\"><div class=\"wp-block-hb-toggle__contentwrap\">To make changes to your designated contacts, email <a href=\"mailto:secureftp@studentclearinghouse.org\">secureftp@studentclearinghouse.org<\/a>.<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ht-blocks-toggle wp-block-hb-toggle\"><div class=\"wp-block-hb-toggle__title\"><span>Which directory do I upload my files into?<\/span><\/div><div class=\"wp-block-hb-toggle__content\"><div class=\"wp-block-hb-toggle__contentwrap\">Your account home folder: \/Home\/00123400<\/div><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions about Secure FTP and their answers.<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"ht-kb-category":[73],"ht-kb-tag":[],"class_list":["post-1753","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-secure-ftp"],"_links":{"self":[{"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/ht-kb\/1753","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/comments?post=1753"}],"version-history":[{"count":10,"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/ht-kb\/1753\/revisions"}],"predecessor-version":[{"id":2937,"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/ht-kb\/1753\/revisions\/2937"}],"wp:attachment":[{"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/media?parent=1753"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/ht-kb-category?post=1753"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/ht-kb-tag?post=1753"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}