{"id":1735,"date":"2015-12-24T16:34:01","date_gmt":"2015-12-24T16:34:01","guid":{"rendered":"https:\/\/studentclearinghouse.info\/help\/?post_type=ht_kb&#038;p=1735"},"modified":"2026-03-17T14:08:19","modified_gmt":"2026-03-17T14:08:19","slug":"retrieving-your-file","status":"publish","type":"ht_kb","link":"https:\/\/help.studentclearinghouse.org\/dataexchange\/knowledge-base\/retrieving-your-file\/","title":{"rendered":"Retrieving Your File"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Email addresses listed on the FTP account to receive notifications will receive an email when a new file is available to download.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-content\/uploads\/2019\/10\/08-Retrieving-Your-File-1.png\" alt=\"\" class=\"wp-image-3105\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">1. Log in to your secure FTP account.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>New files are displayed on the account home page for up to 10 days after the date they are delivered.<\/li>\n\n\n\n<li>A download button is displayed next to each new file.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-content\/uploads\/2019\/10\/08-Retrieving-Your-File-2.png\" alt=\"\" class=\"wp-image-3106\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">For files older than 10 days, or files that have been downloaded previously, continue with the steps below.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Click <strong>\u201cHome Folder.\u201d<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. Click \u201c<strong>Receive<\/strong>\u201d to navigate to the Receive folder.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-content\/uploads\/2019\/10\/08-Retrieving-Your-File-3.png\" alt=\"\" class=\"wp-image-3107\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">4. Click<strong> \u201cDownload\u201d <\/strong>(down arrow button) to download a file<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5. Click <strong>\u201cDelete\u201d<\/strong> (X button) to delete a file.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-content\/uploads\/2019\/10\/08-Retrieving-Your-File-4.png\" alt=\"\" class=\"wp-image-3108\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to securely retrieve files from your Secure FTP account.<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"ht-kb-category":[73],"ht-kb-tag":[],"class_list":["post-1735","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-secure-ftp"],"_links":{"self":[{"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/ht-kb\/1735","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/comments?post=1735"}],"version-history":[{"count":1,"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/ht-kb\/1735\/revisions"}],"predecessor-version":[{"id":2918,"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/ht-kb\/1735\/revisions\/2918"}],"wp:attachment":[{"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/media?parent=1735"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/ht-kb-category?post=1735"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/ht-kb-tag?post=1735"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}