{"id":1717,"date":"2015-12-29T16:26:22","date_gmt":"2015-12-29T16:26:22","guid":{"rendered":"https:\/\/studentclearinghouse.info\/help\/?post_type=ht_kb&#038;p=1717"},"modified":"2026-03-31T19:14:31","modified_gmt":"2026-03-31T19:14:31","slug":"changing-your-password","status":"publish","type":"ht_kb","link":"https:\/\/help.studentclearinghouse.org\/dataexchange\/knowledge-base\/changing-your-password\/","title":{"rendered":"Changing Your Password"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-open-sans-font-family\" style=\"font-style:normal;font-weight:600\">Changing Your Password<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">1. Log in to your account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Click &#8220;<b>My Account<\/b>&#8221; in the upper right navigation bar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. Enter your current password in the \u201c<strong>Enter Old Password<\/strong>\u201d field<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4. Select either &#8220;<strong><span class=\"bold\">Use Suggested Password<\/span><\/strong>&#8221; or &#8220;<strong><span class=\"bold\">Type Custom Password<\/span><\/strong>&#8221; (recommended). If you selected \u201c<strong>Type Custom Password,<\/strong>\u201d enter your new password in the new password fields.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Use Suggested Password:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-content\/uploads\/2023\/11\/03-Changing-Your-Password-7.png\" alt=\"\" class=\"wp-image-3208\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Type Custom Password<\/strong> (recommended)<strong>:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-content\/uploads\/2023\/11\/03-Changing-Your-Password-5.png\" alt=\"\" class=\"wp-image-3210\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">5. Click the &#8220;<strong><span class=\"bold\">Change Password<\/span><\/strong>&#8221; button.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-content\/uploads\/2023\/11\/03-Changing-Your-Password-6.png\" alt=\"\" class=\"wp-image-3209\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-open-sans-font-family\" style=\"font-style:normal;font-weight:600\">&nbsp;Forgotten or Expired Password<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">1. Navigate to the login page for FTP at <a href=\"https:\/\/ftps.nslc.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/ftps.nslc.org\/<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Click \u201c<strong>Forgot Password?<\/strong>\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"676\" src=\"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-content\/uploads\/sftplogin2-1024x676.webp\" alt=\"\" class=\"wp-image-3092\" style=\"width:700px\" srcset=\"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-content\/uploads\/sftplogin2-1024x676.webp 1024w, https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-content\/uploads\/sftplogin2-300x198.webp 300w, https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-content\/uploads\/sftplogin2-768x507.webp 768w, https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-content\/uploads\/sftplogin2-50x33.webp 50w, https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-content\/uploads\/sftplogin2-60x40.webp 60w, https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-content\/uploads\/sftplogin2-100x66.webp 100w, https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-content\/uploads\/sftplogin2.webp 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">3. Enter your FTP account username in the provided field.<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">Your FTP account username is separate from your WebID, which is used to access services on the Clearinghouse secure website.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to change your Secure FTP password to keep your account and files protected and retrieving your forgotten or expired password.<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"ht-kb-category":[73],"ht-kb-tag":[],"class_list":["post-1717","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-secure-ftp"],"_links":{"self":[{"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/ht-kb\/1717","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/comments?post=1717"}],"version-history":[{"count":3,"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/ht-kb\/1717\/revisions"}],"predecessor-version":[{"id":3099,"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/ht-kb\/1717\/revisions\/3099"}],"wp:attachment":[{"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/media?parent=1717"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/ht-kb-category?post=1717"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/dataexchange\/wp-json\/wp\/v2\/ht-kb-tag?post=1717"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}