{"id":11582,"date":"2026-02-24T13:34:41","date_gmt":"2026-02-24T18:34:41","guid":{"rendered":"https:\/\/help.studentclearinghouse.org\/compliancecentral\/?post_type=ht_kb&p=11582"},"modified":"2026-10-22T09:31:41","modified_gmt":"2026-10-22T13:31:41","slug":"updating-student-identifiers-and-nslds-error-code-11","status":"publish","type":"ht_kb","link":"https:\/\/help.studentclearinghouse.org\/compliancecentral\/knowledge-base\/updating-student-identifiers-and-nslds-error-code-11\/","title":{"rendered":"Updating Student Identifiers and NSLDS Error Code 11"},"content":{"rendered":"\n

For federal financial aid enrollment reporting compliance, the student identifiers are: current first name, current middle name, current last name, date of birth (DOB), and Social Security number (SSN). The identifiers for students benefitting from federal aid should be consistent with the financial aid paperwork (FAFSA and ISIR), school student information system (SIS), Direct Loan servicers, guarantee agencies, lenders, Common Origination & Disbursement (COD), the National Student Clearinghouse, and the National Student Loan Data System (NSLDS).<\/p>\n\n\n\n

For the Clearinghouse data flow to NSLDS, NSLDS flags error code 11 when certain student identifier conflicts are present. Typically, NSLDS error code 11 occurs when there are name and\/or DOB conflicts.<\/p>\n\n\n\n

To vet current student identifiers, it is helpful to consult available documentation at the institution. This could be a FAFSA form, ISIR, SSN card, or other official documents reflecting the student\u2019s name, DOB, and SSN.<\/p>\n\n\n\n

When Student Identifiers are Confirmed to be Incorrect in the Clearinghouse and Correct in NSLDS<\/h2>\n\n\n\n

Institutions can update a student\u2019s name and\/or date of birth in the Clearinghouse by submitting an online update through Student Look-Up or, if presented with an error code 11, through the SSCR Error Corrections platform.<\/p>\n\n\n\n

Tip:<\/strong> For students with valid SSN, query by SSN instead of College Student ID in the Student Look-Up tab when making updates to a student\u2019s name and\/or date of birth.<\/p>\n\n\n\n

Updating name and\/or DOB via the Student Look-Up tab<\/h3>\n\n\n\n
    \n
  1. Search for the student by the SSN<\/strong><\/li>\n\n\n\n
  2. Select \u201cUpdate Student Record<\/strong>\u201d<\/li>\n\n\n\n
  3. In the \u201cEdit Student<\/strong>\u201d drop-down menu, select \u201cOther Changes<\/strong>\u201d<\/li>\n\n\n\n
  4. Edit the name and\/or DOB as necessary<\/li>\n\n\n\n
  5. Select \u201cSubmit<\/strong>\u201d<\/li>\n<\/ol>\n\n\n\n

    Tip:<\/strong> In addition to updating the Clearinghouse system using Student Look-Up, if the student name and\/or date of birth are incorrect on the enrollment reporting extract, you should update your school\u2019s SIS or wherever the enrollment data is sourced.<\/p>\n\n\n\n

    Updating name and\/or DOB via the Data Reporting Dashboard\u2019s NSLDS error correction platform (e.g., NSLDS error code 11)<\/h3>\n\n\n\n
      \n
    1. Select the SSN<\/strong><\/li>\n\n\n\n
    2. *optional*<\/em> select \u201cCompare NSLDS Roster Data<\/strong>\u201d to see a side-by-side comparison of the student\u2019s data in the Clearinghouse vs. the student\u2019s data as requested on the NSLDS Roster<\/li>\n\n\n\n
    3. In the “Personal Information<\/strong>” section<\/span>, update the name and\/or DOB where applicable<\/li>\n\n\n\n
    4. Select \u201cSubmit<\/strong>\u201d<\/li>\n<\/ol>\n\n\n\n

      Note:<\/strong> Watch the Error Code 11 Tutorial<\/a><\/strong>.<\/p>\n\n\n\n

      When Student Identifiers are Confirmed to be Correct in the Clearinghouse and Incorrect in NSLDS<\/h2>\n\n\n\n

      The NSLDS Enrollment Reporting Guide<\/strong><\/a> <\/strong>describes \u201cStudent Identifiers and Data Conflicts\u201d:<\/p>\n\n\n\n

      “You must be certain that you have a legitimate match of identifiers when reporting enrollment on a student. One or more of the student identifiers provided by NSLDS may differ from the information in your school records. If you are sure your data is correct based on a reliable source and\/or documentation on file, you must contact the data provider (GA, lender, lender\/servicer, or federal loan servicer for each loan) to which you are conflicting with and work with the provider to make the necessary changes. If you cannot resolve the discrepancy with the data provider, you may contact the NSLDS Customer Support Center (CSC) at 1-800-999-8219. You will need to provide copies of certain legal documents to make changes.”<\/p>\n\n\n\n

      Methods for Updating Student Identifiers in NSLDS<\/h2>\n\n\n\n

      Method 1:<\/h3>\n\n\n\n

      Contact the NSLDS Customer Service Center (NSLDS@ed.gov<\/a> or 1-800-999-8219) to request assistance with updating a student\u2019s name and\/or date of birth in NSLDS. You should request a ticket number from NSLDS for your reference and recordkeeping. Your institution will need to provide NSLDS with acceptable documentation in order for NSLDS to make the change.<\/p>\n\n\n\n

      Acceptable Forms of Documentation for NSLDS Conflicts<\/h4>\n\n\n\n
      Incorrect Name<\/strong><\/th>Incorrect Date of Birth<\/strong><\/th><\/tr><\/thead>
      \n
        \n
      • Court Decree<\/li>\n
      • Court Order<\/li>\n
      • Marriage Certificate (if new name is listed)<\/li>\n
      • U.S. Certification of Naturalization (Form N550 or N570)<\/li>\n
      • U.S. Certificate of Citizenship (Form N-560 or N-561)<\/li>\n
      • Social Security Card<\/li>\n
      • Driver\u2019s License<\/li>\n
      • State ID<\/li>\n
      • Birth Certificate<\/li>\n
      • U.S. Passport or U.S. Passport Card<\/li>\n
      • Alien Registration Card (Form I-551 or I-151)<\/li>\n<\/ul>\n<\/td>
      		\n
        \n
      • Birth Certificate<\/li>\n
      • Current Driver\u2019s License (if it contains a birth date)<\/li>\n
      • Passport<\/li>\n
      • Unexpired Military ID<\/li>\n
      • State ID (if it contains a birth date)<\/li>\n<\/ul>\n<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

        Method 2:<\/h3>\n\n\n\n

        Contact the student\u2019s loan servicer and request that they update the student\u2019s identifiers in NSLDS. Loan servicers should have access to update a student\u2019s name and DOB in NSLDS by following these steps:<\/p>\n\n\n\n

          \n
        1. In the \u201cAid Recipient<\/strong>\u201d tab, search by the student\u2019s SSN, Date of Birth, and First Name, which are currently reflected in the NSLDS student profile.<\/li>\n\n\n\n
        2. Select the \u201cH\u201d icon<\/strong> located next to the SSN.<\/li>\n\n\n\n
        3. Update the name and\/or date of birth.<\/li>\n<\/ol>\n\n\n\n
          \"\"<\/figure>\n\n\n\n

          <\/p>\n","protected":false},"excerpt":{"rendered":"

          For federal financial aid enrollment reporting compliance, the student identifiers are: current first name, current middle name, current last name, date of birth (DOB), and Social Security number (SSN). The identifiers for students benefitting from federal aid should be consistent with the financial aid paperwork (FAFSA and ISIR), school student…<\/p>\n","protected":false},"author":6,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[165,164],"class_list":["post-11582","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-enrollment-reporting-compliance","ht_kb_tag-error-code-11","ht_kb_tag-student-identifiers"],"_links":{"self":[{"href":"https:\/\/help.studentclearinghouse.org\/compliancecentral\/wp-json\/wp\/v2\/ht-kb\/11582","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.studentclearinghouse.org\/compliancecentral\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.studentclearinghouse.org\/compliancecentral\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/compliancecentral\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/compliancecentral\/wp-json\/wp\/v2\/comments?post=11582"}],"version-history":[{"count":16,"href":"https:\/\/help.studentclearinghouse.org\/compliancecentral\/wp-json\/wp\/v2\/ht-kb\/11582\/revisions"}],"predecessor-version":[{"id":11928,"href":"https:\/\/help.studentclearinghouse.org\/compliancecentral\/wp-json\/wp\/v2\/ht-kb\/11582\/revisions\/11928"}],"wp:attachment":[{"href":"https:\/\/help.studentclearinghouse.org\/compliancecentral\/wp-json\/wp\/v2\/media?parent=11582"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/compliancecentral\/wp-json\/wp\/v2\/ht-kb-category?post=11582"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.studentclearinghouse.org\/compliancecentral\/wp-json\/wp\/v2\/ht-kb-tag?post=11582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}